Cancellation policy
Some items in our store may be offered to you as a subscription, a pre-order, or try before you buy. This policy lays out how you can change or cancel these kinds of purchases.
Subscriptions
When you purchase a subscription, you'll receive repeat deliveries. These are based on the subscription duration and frequency that you select.
| Topic | Details |
|---|---|
| Payment | Your payment details will be stored securely and you'll be charged for each delivery, unless you choose to pay in advance. |
| Auto-renewal | Some subscriptions may auto-renew at the end of their duration. If you don't want to renew, you can cancel it at any time. |
| Changes & cancellations | You can cancel or change your subscription at any time. Your order confirmation emails contain links to manage your subscription. |
Pre-orders
When you purchase a pre-order, you are buying an out-of-stock or soon-to-be-available product not yet in inventory. We may collect no payment or a partial deposit at checkout, store your payment method, then fulfill and charge the full or remaining payment at a future date.
| Order Status | Cancellation |
|---|---|
| Not yet fulfilled | You can cancel a partially paid pre-order at any time. |
| Already fulfilled | You cannot cancel, but you can request a full or partial refund. See our returns policy for details. |
Try Before You Buy
When you purchase a try before you buy item, we authorize your payment method before fulfilling the order. You will have a set amount of time to decide if you want to keep the item.
Please note: Once the trial period has passed, if you have not returned the item, we will charge your payment method for the full amount.
Contact
Have questions about your subscription, pre-order, or trial? Contact us at help@primalremedy.com